Returns & Refunds
At ERPS, we want you to love your system as much as we do.
But if it’s not quite what you expected, no stress — we’ve got you covered.
30-Day Money-Back Guarantee
You’ve got 30 days from delivery to decide if your ERPS system is right for you.
If you’re not completely happy, just send it back for a full refund (excluding shipping).
Here’s how it works:
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Email us at contact@erps.com.au with your order number and let us know what’s up.
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We’ll reply with a Return Authorisation (RA) and the return address.
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Pack it up safely and send it back — once we receive and check it, we’ll refund you within 5–7 business days.
Faulty or Damaged Items
If something arrives damaged or not working as it should, contact us within 7 days.
We’ll sort it out quickly — whether that’s a replacement, repair, or refund — no hassle.
A Few Simple Conditions
To keep things fair:
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The product must be in original condition and include all parts, cables, and packaging.
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Returns without an RA number might take longer to process.
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The guarantee doesn’t cover damage caused by incorrect installation, misuse, or modifications.
Need Help?
We’re always here to help make things right.
📧 contact@erps.com.au
📞 1300 119 906